     ------------------------------------------------------------
                     README for Alcatel PIMphony

    v4.3 Basic / Pro / Team (normal or IP mode) for Alcatel OmniPCX
     ------------------------------------------------------------

                  (c) Copyright Alcatel Telecom, 2003


Last update: July 30, 2003

This document provides complementary or late-breaking information to
supplement the documentation.


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HOW TO USE THIS DOCUMENT
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CONTENTS
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1. PRODUCT DESCRIPTION

2. NEW FEATURES

3. INSTALLATION NOTES
   3.1 Before You Run Setup
       3.1.1 Hardware Requirements
       3.1.2 Software Requirements
   3.2 Installing Alcatel PIMphony
   3.3 Post installation

4. TIPS AND TRICKS

5. TECHNICAL NOTES

6. KNOWN ISSUES

7. TECHNICAL SUPPORT


----------------------
1. PRODUCT DESCRIPTION
----------------------

Alcatel PIMphony is a personal productivity tool
that connects your phone terminal (Alcatel Reflexe, analog or wireless Dect)
with your computer, providing an efficiency boost in the usage of
your telephone.

Alcatel PIMphony IP is an IP phone that provides the
same feature level as PIMphony associated to a real terminal.
PIMphony IP is based on Voice over IP technology (VoIP).
No real terminal is required.

Alcatel PIMphony provides also a tight integration with the most
popular PIMs (Personal Information Manager) on the market and
brings Computer Telephony to it.

Supported PIMs are:
- Microsoft Outlook 97, Outlook 98, Outlook 2000, Outlook 2002
- Goldmine v4, Goldmine v5
- Act! v4, Act! 2000
- Access 97, Access 2000, Access 2002


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2. NEW FEATURES
---------------

New features that are not described in the on-line help:

. A "Redial" tab was added in the information zone of assistant mode,
  allowing a fast access to the redial of PIMphony. 

. The number of simultaneous calls that PIMphony can manage is passed 
  from 8 to 19.	
  It is impossible to treat the calls beyond with PIMphony; 
  those will never be displayed in PIMphony.

  PIMphony Telephone module and Telephone bar always display 
  the 8 oldest calls. 
  In Assistant mode the number of displayed call is function of the call 
  status icons size:	
    - in big size, only the 8 oldest calls are displayed.	
    - in small size, only the 16 oldest calls are displayed. 

  The calls not visible, but treated by PIMphony are displayed only 
  if one preceding call disappears.

 drag&drop support from an Outlook contact into the dial edit field

 drag&drop support from a drag-aware application into the dial edit field

 drag&drop support from a drag-aware application onto the dial button

 Advanced popup configuration (Outlook 97/98):
  - button 'Synchronize': starts immediately an incremental synchronization
    with contact cards defined in the PIM
  - button 'Reinitialize': starts immediately a full synchronization with
    contact cards defined in the PIM. Must be used when contact folder selection
    changes.

 Multiple folders (.pst files) are now supported (Outlook 2000 only).

 If you use a PIM database which does not contain dialable numbers
  with output prefix, you can add this prefix automatically when dialing,
  by activating a rule in the Telephony tab in the configuration window.
  This rule will also be used by PIMphony when writing dialable
  telephone numbers in PIM contacts, call log, ...

 Connected directly to the PABX:
  the number of clients installed is limited to 25 in PBX release 1.1
  and in business solution, and 200 for release 2.0 and upper in 
  e-business solution. 


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3. INSTALLATION NOTES
---------------------

3.1 Before You Run Setup

Before you install Alcatel PIMphony, make sure that your computer meets
the minimum hardware and software requirements.

3.1.1 Hardware Requirements

To install Alcatel PIMphony, you must meet certain hardware requirements,
described below.

 Processor: Pentium 266 MHz or higher, PII 300 for the IP version
 RAM: minimum 64 MB
 Hard disk: 70 MB available
 VGA graphic board 1024x768 pixels minimum if Assistant mode is used,
  600x800 16 bits in other mode.
 CD-ROM drive
 Ethernet board

IP version:
 V90 Modem for remote access connection
 Windows-compatible sound board with integral duplex manager necessary
  if IP mode is used 
  (SoundBlaster 32PnP, SoundBlaster 64PnP, SoundBlaster-compatible sound board, etc...).
  The "Wav" port must not be used by other applications.
 Microphone and loudspeakers or headset or external handset
 Free wave port
 Free serial port if an external handset (e.g. Audibit) is used
 
3.1.2 Software Requirements

Before you install Alcatel PIMphony, your computer must meet the
following software requirements:

 Any of the following operating system platforms:
  - Microsoft Windows XP Professional or Home Edition
  - Windows 2000 Professional
  - Windows NT 4.0 SP4 Workstation
  - Windows 98
  - Windows 98 2nd Edition
  - Windows Millenium
 Microsoft Internet Explorer v4.01 or later is strongly recommended
  for HTML on-line help support and is mandatory for
  using PIMphony central services, PIMphony v4 and TAPI 2.1 server
 TCP/IP protocol installed and operational

For PIMphony IP:
 IP connection to PABX (through LAN or Modem)

3.2 Installing Alcatel PIMphony

Insert the CD-ROM.
If the installation setup does not start automatically,
run the 'setup.exe' program from Windows Explorer.
Follow instructions on the screen.

3.3 Post installation

. Following the installation of PIMphony by an administrator, 
  it is necessary to configure PIMphony to indicate the PBX to be used.
  For that it is necessary that the administrator launch the configuration
  wizard after PIMphony installation:	
  - in a normal way, using the shortcut in the Start menu	
  - or using a command line, with following syntax	
    >Aocwiz.exe  -c  @IpPbx  @IpVoIP 	
        with @IpPbx	= PBX name or IP address 	
             @IpVoIP	= VoIP board name or IP address.	
  It is possible to give only the parameter @IpPbx if you do not wish to use
  the PC as a multimedia set.
  It is preferable to use the second method, because:	
  - it avoids passing by all the wizard screen	
  - it makes it possible to configure the two IP address on the PC without 
    creating a multimedia set associated to the administrator on each PC. 

. We recommand to do a full synchronisation with the PIM
  (Outlook 97/98 only).

. If you start PIMphony and the connection to the terminal cannot
  be established (PIMphony icon remains red), there can be two reasons:
  - another application uses TAPI during the installation:
    you have to close and restart this application.
  - a Windows service uses TAPI:
    you have to shutdown and restart this service or to reboot the computer

3.4 Licenses

PIMphony v4 Basic is free.
PIMphony v4 Pro or Team require a software license in the PABX.
However, a Try & Buy license is proposed for PIMphony v4 Pro or Team
for a period of 60 days.
This period starts the first time a Try & Buy license is used.
A Try & Buy license is automatically used when no real license is available.


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4. TIPS & TRICKS
----------------

This section provides some hints for an even better usage of Alcatel PIMphony:

4.1 - Common

 If PIMphony does not display correctly dialed numbers, this way come
  from a PABX configuration problem.
  For example, when you dial on your set an external number composed
  of <outside access prefix> <external number> and the outside access
  prefix appears on the set display, you have an invalid PABX configuration.
  To correct, in the PABX numbering plan, you must 'absorb' the outside
  access prefix (TMN field).

 If the dial by name feature seems not to run correctly for
  one or more contacts, check the following points:
  - searched name appears in the correct field of a PIM contact.
  - associated contact has at least one phone number

 Short Dial:
  Some applications (e.g. Outlook, Word, ..) support the Short Dial
  function simply by:
  - number selection
  - and Short Dial key combination
  Other applications require also a 'Copy' after number selection.

 If your set is member of a group and PIMphony does
  not show incoming group calls, you need to configure the PABX
  to operate in mode "Group Call by setup"
  (PABX Read/Write flag GrpCallWSig must be set to 0).

 If PIMphony is part of an attendant group, the following configuration
  must be used:
  - PABX flag GrpCallWSig must be set to 0
  - PABX flag ManConnAtt  must be set to 1
  - no supervision
  The flags have the correct values on Alcatel OmniPCX.
  Only simple calls are supported for PIMphony.

 If you use the dial feature of the PIM, be sure that in
  the PIM telephony configuration options, you use the line "ALCATEL_*".
  Your calls will then be monitored by PIMphony.
  However, we recommand to dial from PIMphony.

 When you change the PIM driver, you must re-run the popup wizard
  to make it run correctly.

 If you manually remove and install again the Alcatel TAPI Service Provider
  in the Telephony Control Panel, you will not retrieve the full functionality
  of PIMphony.
  This is because the Alcatel TAPI Service Provider removes some registry keys
  that have been installed by PIMphony.
  To retrieve the full functionality, we recommand to re-install PIMphony.

 Supervision of subscriber calls and group calls through supervision keys
  is currently not supported.

 It is possible to open a contact card on transfer for incoming calls.
  Be sure the criteria "each call" is selected in the popup configuration.

 In some rare countries, TAPI modifications must be installed to reflect
  the current national dialing rules (e.g. Italy, Spain).
  Please check directory support on the CD.

4.2 - Outlook

 For a perfect integration with PIMphony, please respect the
  following rules:
  - name format in a contact:
    <first name> <last name> in field 'Full name'
  - phone number format in a contact:
    <Microsoft canonical format> for external numbers
    <number> for internal numbers
  - fields used for phone numbers and search order:
    Business, Business2, Home, Home2, Assistant, Mobile, Car
    Primary, Callback, Company, ISDN, Business Fax, Home Fax
    Other, Other Fax, Pager, Radio, Telex, TTY/TDD
  - PIM supports multiple contact cards open simultaneously:
    yes
  - Location of a new contact created by PIMphony:
    in the default personal folder .pst, in the 'Contact' folder
  - Synchronization required when adding/deleting/modifying a contact:
    Outlook 2000:  none (synchronization is automatic)
    Outlook 97/98: incremental synchronization
                   or PIMphony restart
  - PIM state when starting PIMphony:
    not relevant (Outlook object is started by PIMphony)
  - actions required when changing the contact folder selection:
    Outlook 2000:  quit PIMphony, quit Outlook 2000, restart PIMphony
    Outlook 97/98: do a full synchronization

 If all phone fields are empty, the dial-by-name will not select
  the associated contact.

 If the dial by name feature seems not to run correctly for
  one or more contacts, check that Outlook has no
  reference on an invalid .pst file. To do so, select each
  folder containing 'Personal Folder'. If Outlook displays
  an error, the dial-by-name feature and the Popup feature
  will not work.
  Correct, by deleting the invalid folder.
  If it is still not working, do a full synchronization.

 Outlook 97/98 only:
  If you move contacts or directories containing contacts,
  Outlook changes its internal contact identifiers. 
  The result is that dial-by-name or automatic popup no longer
  works. Start a full synchronization to correct everything.

 It is recommended to enter all external phone numbers in Outlook
  in the canonical format.
  Refer to Microsoft documentation for more details on
  canonical format.
  Example of canonical format for France:
  - dialable number:  0388677700
  - canonical number: +33 (3) 88677700

 If you delete a personal folder (.pst) in Outlook,
  you must re-run the PIM folder selection window and validate
  with OK to no longer taken into account contacts in the delete folder.

 If you delete a contact, you must also delete it in the
  'Deleted items' folder if you want this contact no longer
  be seen by PIMphony.
  Outlook 97/98 only:
  a incremental synchronisation is necessary after this.

 Journaling in the contact card is done automatically by Outlook
  (if configured) when writing in the main journal.
  But this is only possible with contacts in the default folder contact
  (Microsoft Outlook limitation).

 Outlook 2000 only:
  If the dial by name, the identification or the contact popup does not work, it
  is possible that the internal database of contacts is not up to date or was
  not created. This might be a COM add-in of Outlook which is not present or
  not registered. To check this, in the "Tools" menu of Outlook 2000, select
  "Options..."and go in "Other" sheet then click on "Advanced Options...".
  Choose the "COM Add-ins... " and check that "Alcatel PIMphony Add-in" is here
  and selected. If it is not the case, quit Outlook (and PIMphony) and go in the
  installation directory of PIMphony. Check the file "addin.dll" is here and launch
  "addin.reg". This will register the file addin.dll as a COM add-in of Outlook.
  You can then start again Outlook2000 and PIMphony.

 It is not possible to enter in a contact card an internal phone number
  which has the same length as the country numbering plan (e.g. 8 digits
  internal phone number in France).
  Outlook forces, in this case, the number to be an external number
  (canonical format).
  This is an Outlook limitation.

4.3 - Goldmine

 For a perfect integration with PIMphony, please respect the
  following rules:
  - name format in a contact:
    <last name> <first name> in field 'Contact'
  - phone number format in a contact:
    <dialable number> for external and internal numbers
  - field used for search by phone number:
    Phone1
    Phone number fields used with dial-by-name:
    Phone1, Phone2, Phone3
  - PIM supports multiple contact cards open simultaneously:
    yes
  - Location of a new contact created by PIMphony:
    in the current database
  - Synchronization required when adding/deleting/modifying a contact:
    none (synchronization is automatic)
  - PIM state when starting PIMphony:
    not relevant (PIM is started by PIMphony, but must remain active)
  
 If you want to dial from Goldmine, it is mandatory that you set
  the following option in Goldmine:
  menu 'Edit/Preferences':
  field 'Modem' must be set to 'Dial number as entered' (and not
  to 'TAPI format').
  Moreover, if you create manually a new contact, the phone numbers
  you enter must be directly dialable, i.e. must include
  outside access prefix, area code, ...
  They must not be in TAPI canonical format.

 When using contact card poping with Goldmine, we recommand not minimizing
  Goldmine because in this situation Goldmine will open but the contact
  card is hidden and you must use the 'Cascade' display option to find it.

4.4 - Act!

 For a perfect integration with PIMphony, please respect the
  following rules:
  - name format in a contact:
    <first name> <last name> in field 'Contact'
  - phone number format in a contact:
    <Microsoft canonical format> for external numbers in field 'Phone'
    <number> for internal numbers in fields 'Ext'
             and <Microsoft canonical number> in field 'Phone'
  - fields used for phone number resolution:
    only indexed fields in the following list:
    Phone, Ext, Mobile, Home, Alt
  - PIM supports multiple contact cards open simultaneously:
    no
  - Location of a new contact created by PIMphony:
    in the current database
  - Synchronization required when adding/deleting/modifying a contact:
    none (synchronization is automatic)
  - PIM state when starting PIMphony:
    not relevant (PIM is started by PIMphony)

 Act! searches only phone numbers in indexed fields.
  By default, only field 'Phone' is indexed.
  If you specify a phone number in field 'Ext', you must
  index it (Menu Edit / Define / Advanced).

 Act! stores only canonical phone numbers in the 'Phone' field.
  If you want to store internal phone numbers, you have to store
  them in the field 'Ext'.

 When starting, PIMphony starts first Act! (if necessary).
  But when the Act! database cannot be opened automatically
  (for example, when you set the Act! Reminders for database
  maintenance), the synchronization between PIMphony and Act! cannot
  be done.
  In this case, you have to restart PIMphony after Act! has been opened.

 If a user is defined in Act! with a name and a password,
  you always need to enter them when starting the application. 
  In order to work with PIMphony, these name and password 
  must be set in the configuration of the Act! driver because
  they are needed to access the Act! database. 
  However when Act! is started, even if PIMphony has launched it, 
  the user has to enter its name and password (as usual).

4.5 - Access

 If you want to connect to an Access 2000 database, you must first
  install Access 2000 on your computer.

 In an Access database, the phone numbers may be stored either:
  - in canonical format: +xx yyyyyyy without any non numeric character
  - or in dialable format including the outside prefix.

4.6 - PIMphony IP

 For PIMphony IP, you should check the following Volume Control settings
  for a good voice quality:
  - in Volume Control mode:
    - mute the microphone to avoid local echo
    - adjust the Wave volume
    - adjust the general Volume Control
  - in Recording Control mode:
    - select microphone and adjust the volume
    - mute (or de-select) all other devices
    - do not amplify the microphone if this option is available
      in the Advanced settings

 With PIMphony IP, if you have a bad audio quality or a strange audio behavior,
  be sure you use the latest audio driver available for your computer
  (you can find it on the web site of your computer manufacturer).
  In most cases, an up-to-date audio driver solves all audio problems.

 The feature 'Auto-detect' needs an IP multicast routing configuration (VLAN) on routers
  to be able to work across routers.

4.7 - Using PIMphony with a Microsoft TAPI 2.1 server

 If PIMphony runs on Windows NT4 be sure you have SP4 or later
  (TAPI 2.1 is pre-installed with SP4)

 If PIMphony runs on Windows 98, Windows 98 2nd Edition or Windows Millenium,
  check the following points in the Network Control Panel:
  - the following components must be installed:
    Client for Microsoft Network, File & Printer sharing for Microsoft Network,
    TCP/IP.
  - Primary Network Logon must be set to "Client for Microsoft Network"
  - Client for Microsoft Network Properties: Logon to NT Domain must be activated
  - File & Print Sharing Properties: File and print options must be selected
  - Access Control Page: User level control must be selected

 On the TAPI 2.1 server, the TAPI administrator (i.e. the user which run tcmsetup)
  should use a password that never expires. If this is not the case, TAPI 2.1
  will no longer work after password expiration.

 If the user on the TAPI 2.1 client machine has TAPI administrator rights,
  he will always seen all TAPI lines, whatever has been configured with tcmapp.

 The command TCMSETUP /S may not work in some cases
  (problem seen on a French Windows NT 4.0 SP5 server).
  If you experience some problems, check the following registry entries:
  - Key "Server" is created in the key
    "HKLM\Software\Microsoft\Windows\CurrentVersion\Telephony"
  - Under this key "Server", check that the following 2 values exist:
   - DWORD value : "DisableSharing" 0x00000000
   - String value : "MapperDll" "TSEC.DLL"
  In the properties of the service "Telephony service":
  - Stop the service "Telephony service"
  - Select "automatic" start
  - Select Open a session with 'This account' and select with button "..."
    the login used by the TAPI administrator
  - Restart the service "Telephony service"

 If you do not see any TAPI line (specially if you have a modem installed),
  you may have a known Microsoft problem.
  This problem is documented in the TAPI 2.1 Readme file:
  "If Remote Access Service (RAS) is installed on a telephony client
   that has RAS autodial enabled, TAPI applications will not have access
   to lines on the telephony server. The work around is to set the startup
   value for the telephony client's Remote Access Autodial Manager service
   to Manual. This issue will be addressed in a future release."
  This problem does not happen with a direct connection to the PABX.

 Administration under Windows NT 4.0
  After modification or suppression of the value of an existing line, a blank
  empty line appear in the screen displaying all the pbx lines :  Check that
  no empty line is selected when you leave this screen by OK.
  If you did it, go back to the existing pbx lines' screen and do again the
  lines' selection that you want to associate to the user, then leave by
  clicking OK.

 Administration under Windows 2000 Server
  Check that the automatic updating of the devices'state is set on. To do
  that, open the Telphony Properties screen, then select the Automatic Updates
  button, and set on the devices'state automatic updating check box, then
  choose the delay and leave by OK clicking.

  Each time you display or refresh the telephony providers, the device's state
  will be updated.

4.8 Visual Mailbox

 If you experience difficulties in playing the Voice Mail files on your PC,
  be sure you have the latest sound driver installed.

4.9 PIMphony Central Services

 Here is the description of errors which can occur when connecting to the centralized call 
  log (or other central services). A file "logDll.txt" is then created in the PIMphony
  directory with more details on the errors.

  - "Command refused by Server." 
    Connection or service rejected
    example : monitoring refused (PBX down, wrong config, ...)
    -> see logDll.txt for more details
  - "Error on Server."  
     Some errors occured previously on server (CSTA errors, PBX problems, ...)
     -> see logDll.txt for more details
  - "Error during TCP connection to Server." 
    TCP error : network problem
  - "Error during Connection to Server." or "Error during Communication with Server."
    server might be down 
  - "Timeout during Connection to Server." or "Timeout during Communication with Server."  
    no response from server after a certain time
  - "No Server configured." or "No Server found." 
    name or address of server empty
  - "Host machine not found" 
    name or address specified but no server found
  - "No server active on host" 
    host found but no PIMphony Central Services running on it
  - "Client dll not registered." 
    CServicesClient.dll not present or not registered on client PC
  - "XML lib not installed : Internet Explorer version too old." 
    version of IE must be at least 4.01


------------------
5. TECHNICAL NOTES
------------------

 The field 'Duration' in the call log is computed by PIMphony and not retrieved
  from the PABX.
  Thus, the value in the field 'Duration' may be slightly different from the
  value used by the PABX to compute the metering tickets.

 PIM popup examples are provided on the CD.
  This examples are only for information and are not supported.


---------------
6. KNOWN ISSUES
---------------

Here is a list of Alcatel PIMphony known issues.

6.1 - Installation / Configuration

 If, for some reason, the installation program cannot install and
  configure the TAPI Alcatel Service Provider automatically,
  you can do it manually:

  How do I manually install Alcatel Service Provider?

   1. Click on Start Menu -> Settings -> Control Panel -> Telephony ->
      Telephony Drivers -> Add...
   2. Select "Alcatel TAPI Service Provider" and click on Add

  How do I configure Alcatel Service Provider?

   1. Click on Start Menu -> Settings -> Control Panel -> Telephony ->
      Telephony Drivers -> Configure...
   2. Enter the switch name or IP address

 After installing PIMphony (and the Alcatel Service Provider),
  the application 'ConfortDial' (that uses the Alcatel Service
  Provider) crashes when the user opens its journal.
  The problem is in the 'ConfortDial' application.

6.2 - User Interface

 In 640x480 display mode, the phone bar does not completely fit onto
  the screen.

 You cannot display any content in a PIMphony help (aochelp.chm)
  if Content Advisor is set to not display unrated content. 
  To view PIMphony Help contents, click View, Options,
  click the Security tab, and then click Disable Ratings

 Printing selected text from an PIMphony Help page is not supported
  by Internet Explorer 3.02.

 Highlighting of results from a full-text search is not supported
  by Internet Explorer 3.02.
  Internet Explorer v4.01 or later is recommanded.

6.3 - Features

 Forwarding on no answer to an external destination may not work
  on some PABX versions.
  Be sure you have the latest PABX version.

 If you experience problems with PIMphony and you have a
  CPU consuming screen saver, we recommend to replace it with
  a simple 'Blank Screen' screen saver.

 As there is always a dialog between PIMphony and the Alcatel switch
  through the LAN, it is recommanded not to use the power saving
  mode to avoid to break the link.

 When you start PIMphony, and there are already one or several calls
  active on your phone, some restrictions may apply on the manipulation
  of those calls.

6.4 - PIM

 Popup configuration:
  only one action can be executed on one phone event.
  For example, this means it is not possible to have both:
  - open contact
  - store in journal
  on an incoming phone call

 If the dial by name and identification features do not work (Outlook)
  or if you get the following error
  "Run-time error '429': ActiveX component can't create object",
  you may have an Office Automation problem, referenced by Microsoft
  under ID Q244264.
  This error occurs when the requested Automation object could not be 
  created by COM, and is therefore unavailable to Visual Basic.
  The error is typically seen on certain computers but not others.

  Windows NT 4.0 has a known problem with starting Automation servers that
  live in a folder that contains an embedded space in the name, and/or
  resembles another folder whose first 8 characters are identical.
  For example, a server living in C:\Program Files\Outlook may fail to 
  start during a call to CreateObject if there is another folder on the system
  called C:\Program Stuff\Outlook. An easy way to avoid that is to
  re-install the server (e.g. Outlook) under a different folder name.

 With Goldmine, and on a slow PC, you may experience character loses
  when dialing quickly in the dial-by-name field.
  This is a Microsoft Windows bug identified by ID: Q102576.
  There is no known workaround except typing characters more slowly
  or using a faster PC.

 In Outlook, when you have two contacts with the same phone number
  but one in canonical format and the other in dialable format, only
  the contact with the canonical number is opened.

. To dial an internal number in Outlook 2002, you have to install
  the Hot Fix for Microsoft Knowledge Base article number Q817270.
  The fix requires:
  - Windows Installer version 2.0
   - to check the version, call "msiexec.exe" from the command prompt.
  - Outlook 2002 SP2 (build 4219)
    - to check use "Help-About" within Outlook.

6.5 - PIMphony IP

. If you want to use the G723.1 codec, PBX version must be higher or equal 
  to V2.0 029.001. 

. With Windows ME or 98/98SE, when the same user logs out then logs in
  without stopping PIMphony IP, the following message appears when
  using the application : 
  "Err_Media 8: the sound card is busy, used by another application."
  To work around this problem, the user must leave then restart again
  the application after a two minutes deadline.

6.6 - PIMphony and Microsoft Terminal server.

. For using the application with Terminal Server, the TAPI 2.1 server
  must run on the same PC as TSE.

. If following Outlook message is displayed when launching PIMphony:
  "The program is not registered properly. Please run setup again,
  you don't have appropriate permission to perform this operation".
  To remove this problem, you have to change the Terminal Server 
  Permission Compatibility. It must be set to "Win NT compatibility".

6.7 - PIMphony and mobility.

. To use the roaming on Windows NT you have to install Fix 241572
  provided by Microsoft.
  See Microsoft Knowledge Base Article 241572:
  "Roaming Profile May Not Be Saved to the Server".

. Windows XP Service Pack 1 must be installed to use the roaming 
  on a Windows XP PC.
  See Microsoft Knowledge Base Article Q307401:
  "Handle leak may prevent profiles from unloading Windows XP".

. It is not possible to use roaming between Windows 98/Millenium
  and Windows NT/2000/XP.
  See Microsoft Knowledge Base Article Q269378:
  "Differences in the User Profiles in Windows".

. When using roaming between various operating systems
  (Win 2000/XP towards NT4), the application can become very slow
  if the key "HKCU\Control Panel\International\Sorting Order" does not exist.
  This key misses under Win 2000 and XP but the application functions
  correctly. On the other hand, it is necessary under NT4. 

. It is not recommended for the same user to log on at two or more 
  computers at the same time, because PIMphony IP will not work correctly,
  and you can encounter problems with PIMphony data files. 

. When using roaming you must take care to synchronize the time on all PC.
  You can use a PC as time server, and all other PC must synchronize using
  command:	
    >net time \\timesrv /set /yes		
        with timesrv = time server PC name.	
  Best practice is to add the command in the user logon script. 

. When using roaming, "Autostart" functionality of the application
  is configured in an identical way for all users of the machine.
  If this functionality is not activated at installation, the only way
  to start the application automatically is to add a shortcut in
  the "Start Menu" folder. 

6.8 - Others.	

. If after a Lotus Notes upgrade (from V4.x to V5.x), launching PIMphony 
  application generates systematically following error:	
  "Run Time Error 372: Failed to load control "Softkey" from Softbut.ocx. 	
  The version of Softbut.ocx may be outdated. Make sure you are using the 	
  version of the control that was provided with your application."
  The problem is lying to Lotus Notes upgrade that unregisters oleaut32.dll
  from the system, so PIMphony can no more be used correctly.
  This is a problem known by Microsoft; see MSDN Q185599 Knowledge Base 
  Articles.
  To correct the problem you can use the Q185599 article resolution, 
  or PIMphony application can be uninstalled and reinstalled. 

. With use of Microsoft TAPI 2.1 Server, when a first user of PIMPhony
  logs off and a new user logs in, PIMphony line is incorrect
  (the first user line is only accessible).
  In this case, you have to reboot the client PC.

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7. TECHNICAL SUPPORT
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If you encounter a problem, please contact your dealer.

